Privacy policy

Last updated 20 October 2026

This explains what EmailGalaxy collects about you, why, who else handles it, and what you can ask us to do with it.

What we collect

• Your account: your name, your email address, and your password, which we store only as a one-way hash.
• Your purchases: the addresses you buy, your orders, and your subscriptions' status.
• Billing: handled by Stripe. We receive your billing address and payment status, never your card number.
• Technical records: the IP address and time of requests to our servers, kept to run and secure the service.
• A cookie that keeps you signed in. We use no advertising or tracking cookies.

We never store your mailbox passwords: they go straight to the mail host when you set them. We don't read the mail in your mailbox.

Why we use it

To provide the service you bought, bill you for it, keep it secure, answer you when you contact us, and meet our legal obligations, such as keeping tax records. We don't sell your information or use it for advertising.

Who else handles it

• Stripe: payments, tax calculation and invoices.
• Rackspace: hosts your mailbox and its mail.
• Postmark: sends our emails to you, such as account confirmations and notices about your mailboxes.
• Our hosting providers, which run our website and servers.

How long we keep it

• Your account, for as long as you keep it.
• A mailbox and its mail, until 30 days after its subscription ends; then it is permanently deleted.
• Payment and tax records, for as long as the law requires.

Your choices and rights

You can ask for a copy of your information, ask us to correct it, or ask us to delete your account. Write to support@emailgalaxy.com.

Children

EmailGalaxy is not meant for children.

Changes

If we change this policy in a way that matters, we will tell you by email before it takes effect.