Refunds and cancellation

Last updated 20 October 2026

Cancelling

Cancel any mailbox at any time from Dashboard → Billing. You won't be charged again, and the mailbox keeps working until the end of the period you have already paid for. Changed your mind? Choose Keep it before the period ends and nothing changes.

After the period ends the mailbox is suspended, and its mail is kept for 30 days in case you resubscribe. After that it is permanently deleted.

If we can't set up your mailbox

If something goes wrong creating a mailbox you have paid for, we refund you in full, automatically, and email you to say so. Occasionally a setup needs a person to check it; we will then either deliver the mailbox or refund you in full.

Other refunds

Cancelling stops future charges but does not refund the period already paid for.

Refunds go back to the card you paid with, including any tax charged. Your bank may take several days to show them.

Ask us first

If you think you were charged wrongly, write to support@emailgalaxy.com with the mailbox address. We will look into it and answer.