Terms of service

Last updated 20 October 2026

These terms cover your use of EmailGalaxy: the website, your account, and the mailboxes you buy. By creating an account you agree to them.

What you are buying

Each purchase is one email mailbox: an address you choose, on one of the domains in our catalogue. The domain stays ours; you have the use of the address for as long as its subscription is paid. Each mailbox includes 25 GB of storage and works with webmail, IMAP, POP and SMTP. Mailboxes are hosted for us by Rackspace.

Your account

• Give an email address you can receive mail at, and confirm it before buying.
• Keep your account password and your mailbox passwords to yourself. You are responsible for what is done with them.

Prices and billing

Each mailbox is its own subscription, billed monthly or yearly in advance at the price shown on the pricing page and at checkout, plus any sales tax that applies where you live. Payments are processed by Stripe; we never see or store your card details. Subscriptions renew automatically until you cancel.

If a renewal payment fails, Stripe retries it over the following days. If it still cannot be collected, the subscription ends and the mailbox is suspended as described below.

Cancelling, and what happens to your mail

• You can cancel at any time from your dashboard. The mailbox keeps working until the end of the period you have paid for.
• When a subscription ends, the mailbox is suspended: you can no longer sign in, but its mail is kept for 30 days. Resubscribe within that time and you get the same mailbox back, with its mail.
• After 30 days the mailbox and everything in it are permanently deleted.
• A deleted address is not offered to anyone else for 90 days.

Refunds are covered by our refund and cancellation policy.

Acceptable use

Don't use a mailbox to send spam or bulk unsolicited mail, to deceive or impersonate anyone, to harass people, or for anything unlawful. We may suspend a mailbox that is being misused, and close it if the misuse continues.

Availability

We work to keep the service running, but cannot promise it will always be available or free of errors, including outages at the companies we rely on.

Changes to these terms

We may update these terms. If a change matters to how you use the service, we will tell you by email before it takes effect.

Contact

Questions about these terms: support@emailgalaxy.com.